Contractual relationship between travel agency Ingtours cestovní kancelář spol. s r. o (hereinafter referred to as TA) and the customer creates a travel agreement approved by the customer (or his authorized representative) confirmed by the TA, resp. Proforma invoice (or its authorized seller) and enters into force by paying a deposit to the TA account.
The content of the contract is determined by this contract / Confirmation of the trip, or Internet offer with a link to the serial / event number and these General Terms and Conditions, or Special conditions attached to the contract as an integral part thereof.
By submitting the completed Travel Agreement / Proforma Invoice, the customer confirms that he acknowledges and agrees with these General Terms and Conditions of the Travel Agency.
By confirming the Travel Agreement, resp. By confirming the trip / Proforma invoice, the TA undertakes to provide the customer with services in the agreed scope and quality.
The TA reserves the right to change the price and place of residence, provided that it is obliged to immediately inform the customer and agree with him on any change in the conditions. If the customer does not agree with the additional change, he has the right to withdraw from the contract free of charge.
The customer is obliged to pay the price of the tour before its start and the price of individual services before their provision.
The customer is obliged to pay a deposit of at least 10% of the total price (including optional services) when entering into a contractual relationship, the customer is obliged to pay the additional payment of the total price no later than 30 days before the trip. In the event of a contractual relationship less than 30 days before the trip, the customer is obliged to pay 100% of the total price.
The payment is made… (method, eg by bank slip or transfer to the TA account… ,, payment card…. The payment is considered made by crediting it to the TA bank account.
In case of non-compliance with the deadline for payment of the tour price by the customer, the TA is entitled to cancel his participation in the tour, provided that the costs associated with the cancellation of participation (cancellation fees) are paid by the customer.
The price of the trip means the price stated in the Contract of the trip / Confirmation of the trip / Proforma invoice. Any discounts announced by the TA after the date of concluding the Contract do not establish the customer's right to a discounted price.
The TA is entitled to increase the price of the tour by a unilateral act until the 30th day before the tour in the event of an increase:
If the TA is forced to increase the price of the tour under conditions other than those listed above, it will propose to the customer a change in the contract (see below).
Rights and obligations of the customer
In the event that the TA provides a service of the same or higher quality as a substitute performance (eg accommodation in another hotel of the same or higher class), further claims of the customer against the TA are excluded.
The TA reserves the right to change the material and time program due to force majeure, due to decisions of state authorities or extraordinary circumstances (uncertain security situation, strikes, traffic problems, accidents and other circumstances that the TA could not influence or predict) and does not assume responsibility for consequences resulting from the change of the program and the price of the trip.
Withdrawal from the contract by the customer, cancellation fees
The customer has the right to withdraw from the travel contract at any time before the start of the trip. This withdrawal must be in writing. (letter or email).
The contractual relationship is terminated and participation is canceled on the day when the written withdrawal (cancellation) is delivered to the travel agency.
If the customer withdraws from the contract, he is obliged to pay the following cancellation fees to the TA:
The total price means the full selling price (var .: incl. All ordered optional services).
In case of cancellation of one person in a double room, the remaining person must pay a surcharge for a single room, the same procedure is followed when occupying a bungalow / apartment with a smaller number of people.
When determining the number of days for the calculation of cancellation fees, the day when the trip was canceled is also included in the determined number of days. The number of days does not include the day of the start of the tour (departure, departure or boarding).
If the customer does not show up for the tour or misses the departure / departure or must be excluded from the tour, the TA is entitled to pay the full price of the tour. (with the exception of demonstrably saved TA costs)
In the event that the customer arbitrarily cancels part of the trip during the trip or does not use any of the paid services, he is not entitled to financial compensation for unused services.
If the customer requests rebooking for another date or hotel and the travel agency can do so, the customer is obliged to pay a fee - In the amount of 100 CZK per person.
In the event that the scope or quality of services provided is lower than previously agreed, the customer has the right to make a complaint. The customer is obliged to file a complaint in time without undue delay. Filing a complaint on the spot will enable the elimination of the defect immediately, while over time, the evidence and objectivity of the assessment becomes more difficult, and thus the possibility of a proper settlement of the complaint. The customer can file a complaint at the place of the provided service either orally in the protocol or in writing and is obliged to prove cooperation in its application and settlement. The customer must assert his claims from the complaint to the TA without undue delay. Complaints can also be made to the travel agency or agency that mediated the conclusion of the Contract. If the customer does not exercise the rights from liability for defects in the services provided without undue delay - within 1 month from the end of the trip, the travel agency will not grant him any discount on the price. (See Complaints Procedure)
In the event of defects in performance, the customer is obliged to work together to prevent any damage or to keep them to a minimum. In particular, the customer is obliged to immediately communicate all his reservations at the place of origin to the tour guide / delegate, or the head of the service provider or other responsible employee so that the on-site remedy can be carried out in time. If the customer fails to point out the defect through his own fault, he is not entitled to a discount. If the deficiency cannot be eliminated, the tour guide / delegate will write, or another responsible employee with the customer complaint protocol. The customer is obliged to provide the cooperation necessary to settle the complaint.
The travel agency is not responsible for the level of third-party services for events that do not form part of the tour and which the customer procures on site through a guide, hotel or other organization.
If there are circumstances whose origin, course and consequence is not dependent on the activities and procedure of the travel agency (force majeure) or circumstances on the part of the customer, on the basis of which the customer does not fully or partially use the ordered, paid and travel agency services. unless otherwise agreed, the right to payment or a discount on the price of these services.
If the travel agency interrupts the trip due to force majeure, it is obliged to take all measures to transport the passenger back.
an unavoidable event which could not have been avoided even with all the efforts that could be required.
The TA concluded insurance with Generali Pojišťovna as, on the basis of which the customer acquires the right to indemnity in cases where the TA: due to its bankruptcy:
The TA is obliged to hand over to the customer, together with the Trip Agreement or the trip confirmation, an insurance company document containing the name of the insurance company, the insurance conditions and the method of notifying the insured event. This document is valid only in conjunction with the confirmation of payment of the trip / deposit price.
The customer's claims, which arose against the travel agency as a result of non-performance of the Travel Agreement, are transferred to the insurance company, up to the amount of performance provided by the insurance company.
Online payments for us are handled by the payment gateway Comgate. The service provider, ComGate Payments, a.s., is a licensed Payment Institution operating under the supervision of the Czech National Bank. Payments made through the payment gateway are fully secured and all information is encrypted.
Further information and contacts at www.comgate.cz.
The price of accommodation does not include insurance.
The travel agency recommends that customers take out travel insurance that can cover these risks (medical, accident, luggage, liability for damage, trip cancellation …………)
The customer acknowledges that failure to give consent to the processing of personal data for marketing purposes loses the rights to bonuses for regular customers listed in the catalog and in future offers (if the provision of bonuses is linked to the processing of personal data). The customer is entitled at any time to revoke the consent to the processing of personal data for statutory purposes with the above consequences.
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (GDPR) and other legislation to regulate the protection of personal data.
The customer understands that the travel agency, or. hotel Svornost in Harrachov are entitled for the purposes of fulfilling the contract of travel or accommodation and for the purpose of fulfilling legal obligations to process his personal data to the extent of: name, surname, birth number, type of travel document, travel document number, expiration date, bank connection, date of birth, residence, email and delivery address, information on allergies, medicines and other health problems. All personal data will be stored only for the period stipulated by law, or the time strictly necessary.
For the purposes of fulfilling the travel contract, the information referred to in paragraph 1 shall, to the extent necessary, also be provided to the suppliers of the travel agency (in particular hotels, transport companies or delegates). If the tour destination is located outside the EU, the customer acknowledges that his personal data will be provided to recipients in third countries.
The customer also acknowledges that the travel agency is obliged, to the extent and under the conditions stipulated by legal regulations, to submit the customer's personal data for the purposes stipulated by law.
The customer acknowledges that the travel agency paragraph 1 for various commercial communications. The travel agency or hotel is entitled to send a business message in the form of SMS, MMS, e-mail, post or communicate by telephone. The customer may object to the sending of commercial communications, either at the address of the travel agency INGTOURS cestovní kancelář, Benecká ul. 921, 543 01 Vrchlabí or at the e-mail addresses: ivanp@ingtours.cz, ivan@ingtours.cz. In this case, the travel agency will not continue to send the customer a business message or otherwise process his personal data for direct marketing purposes.
The above provisions of paragraph 1 shall apply mutatis mutandis also in relation to persons in whose favor the customer has a travel contract, resp. closed the accommodation (fellow traveler). By concluding a trip contract or confirming the order, the customer declares that he is entitled to grant consents for fellow passengers, either on the basis of a power of attorney or other representation.
The customer acknowledges that, as a data subject, he has in particular the following rights:
Obtain your personal data, which the travel agency or hotel Svornost Harrachov processes in a commonly used and machine-readable format, and pass it on to another personal data controller, if this transfer is based on consent to the processing of persons
Dear users,
Here we would like to inform you clearly about how we use cookies in relation to the protection of personal data.
Who manages your personal information?
The administrator of your personal data is Ingtours cestovní kancelář spol. s ro
How can you contact the administrator of my personal data?
If you are interested in how we process your personal information, you can contact us at:
Ingtours cestovni kancelar spol. s ro, Benecká ul. 921, 543 01 Vrchlabí, or at the email address: ivan@ingtours.cz, ivanp@ingtours.cz, info@comtelpc.cz, Data box ID: 5jeb4jb.
How can I agree to the storage of cookies on my device?
In the settings of your browser, you can set the storage of cookies on your device. This setting can be considered as consent to the processing of personal data. The browser is thus a tool for mediating consent. If you do not wish to store cookies, it is sufficient to adjust this setting appropriately in your browser.
What data do we process and save time?
Browser settings data
Information about displayed accommodation facilities
Use of our website
Marketing offers
Storage time is usually 14 days
To whom do we make the data obtained in this way available?
We make the data available to Google LLC, which processes it based on automatic ad processing.
You transfer my personal data to third countries, ie. outside the EU?
We do not transfer your personal data to third countries outside the EU.
These General Terms and Conditions entered into force on 12.06.2020 and apply to all stays and accommodation purchased from this date. The possible invalidity of individual provisions does not affect the overall validity of the terms and conditions.